Ripoff Report on: Silver Oak Online Casino - Silver oak online casino does not offer payout back to creditdebit card nationwide. Legal Directory. Silver Oak Casino Silver Oak Casino is an online casino also offering baccarat, blackjack, live dealer games, other games, roulette, scratch cards, and video poker using RTG software licensed in Costa Rica.It is one of 5 online.

1. Is Silver Oak Online Casino Legally
2. Silver Oak Casino
3. Silver Oaks Casino Online
4. Legal Online Casinos In Ny

Silver Oak Casino says it “is an unparalleled destination for online casino games”; adding that it has (i) an impeccable reputation in the online gaming business, (ii) the fastest payment processors, (iii) and proven expertise in customer service and player satisfaction.

This suggests that Silver Oak Casino provides everything you’ll want from an online casino. However, the big question is whether this is just some sweet advert talk, or whether the casino actually provides excellent casino offerings and services to be an unparalleled online casino gaming destination.

That is, does it have a variety of high quality games that’ll guarantee gaming satisfaction? Does it reward players with good casino bonuses? Does it provide easy and fast payments? Does it sit well with players as a legit online casino?

This Silver Oak Casino review will examine the online casino in other to provide the information that will help you answer these questions and more.

Table of Contents

1. Silver Oak Casino: at a glance
2. About Silver Oak Casino – Background, Is Silver Oak Casino legit, Is Silver Oak Casino safe, Restricted Countries
3. Game Offering – Software, Games Selection, Jackpot Games, Are there Live Games, Free Play
4. Promotions – Bonuses, Bonus Conditions
5. Banking – Deposits, Withdrawals
6. Complaints
7. Customer Support Service
8. Conclusions

Silver Oak Casino – at a glance

About Silver Oak Casino

This Silver Oak Casino review starts with this “About” section to establish the legality of the online casino.

Background

Launched in 2009, Silver Oak Casino has now been in the industry for over a decade. It is operated by BTK Limited, which is part of Crystal Palace Group. Unfortunately, these companies have links with the Virtual Casino Group, which has earned a very bad reputation in the industry.

Because of the association with the Virtual Casino Group, many review sites blacklist Silver Oak Casino without even looking at the casino itself. However, in this review, while not totally setting aside this association, we’ll critically look at the casino itself to determine whether it is a legit online casino that is worth playing in.

Silver Oak Casino uses a Random Number Generator (RNG) that is reviewed on a monthly basis by internationally respected auditors, one of which is Gaming Labs International (GLI). The casino also has an operating license from the Government of Costa Rica.

To visit the online casino, click www.silveroakcasino.com. The website comes with a very simple design. Even if new to online casinos, you’ll not have problems moving around in the very intuitive website. It is also rich in text.

Is Silver Oak Casino legit?

This is a big deal because there are many scam services masquerading as legit services, and seeking to rip off the unsuspecting. Since using an online casino entails making deposits, it is wise to determine that a house is legit before walking in.

Many reviewers simply plaster the scam tag on casinos that they do not like or will not recommend; while putting the legit tag on casinos that they like and will recommend. However, we’ll go for objectivity in our answering of whether Silver Oak Casino is legit or a scam. Consider the following points:

• Operator Profile – A legit online casino will be operated by a 100% legal company with a solid reputation. In this regards, Silver Oaks Casino does not inspire confidence. BTK Limited and Crystal Palace Group which are named as its operators are 100% legal companies; but their reputation is in tatters thanks to their link with Virtual Casino Group. However, over the past half-decade, the Group has worked hard to clean up their act and climb up the reputation ladder. From experience, scams houses who take a reputation hit disappear to remerge under new guises, hoping to remain undetected. Thus, that the casino remained to work on restoring its damaged reputation is a mark of being legit.
• Longevity – Silver Oak Casino has been around for about 11 years. A scam casino will definitely not be around for that long. Scams have only one agenda – to rip off unsuspecting players. Because players who are scammed do not keep quiet about it, scams are exposed in no time; and they disappear following such exposure. Thus, that Silver Oak Casino has been around for so long is a sign that it is legit.
• Fairness – Fairness is foremost in a legit online casino. As mentioned, the RNG of Silver Oak Casino is regularly reviewed by GLI, which is an internationally respected auditor. Amongst other things, the audit seal of the testing lab gives confidence that Silver Oak Casino is not rigged. That is, players can actually win games. While being “fair” does not automatically mean an online casino is not a scam, it is hard to see a scam online casino certified by GLI. Thus, the GLI certification is a mark that Silver Oak Casino is legit.
• Operating License – Silver Oak Casino has an operating license from Costa Rica. The jurisdiction is known for weak operator requirements (meaning virtually anyone can obtain the license) and almost non-existent oversight of their license holders (meaning their casinos can easily turn rogue). Thus, though Silver Oak Casino will flash its operating license to show that it meets “standards of a legit casino licensing jurisdiction”, that the jurisdiction is Costa Rica does not inspire confidence. In terms of player protection, it is virtually worthless. However, think of a gaming license as a driver’s license. While you’ll rather have a driver having a license from a reputable licensing office, this does not mean another driver that is not so licensed is automatically “whack”. That said; that Silver Oak Casino lacks a gaming license from a reputable licensing jurisdiction does not automatically make it a scam.
• Winners List – Many players that visit casinos hope to have winnings and boost their bankroll. So winnings and payouts are the ultimate marks of a legit online casino. In this regards, there is no doubt there are winners of Silver Oak Casino. In the casino’s website, we found two winners wall – Latest Winners, and Real Time Winners. The casino lobby also has a “Top Winners” list which shows some of the biggest wins recorded. There is also no doubt that Silver Oak Casino issue payouts. In fact, one of its promo is to give $50 in free chip for sharing your winning story as well as sending a picture of your smiling face as proof of receiving payment. Granted, there are many complaints of Silver Oak Casino which are related to payouts (as we’ll see in the complaints section). That said; Silver Oaks Casino is not an online casino that does not pay; it is an online casino with some “payment issues” that players will rather see gone. Since scam casinos do not pay at all, Silver Oak Casino cannot be called scam.

That said; Silver Oak Casino comes out as a legit online casino. It has its own issues (maybe, more than many players will like), but it is a legit house where you can win games and can get paid.

Is Silver Oak Casino safe?

A legit online casino should also be safe so that the sensitive data that you share with it is well protected, and prevented from leaking out to unauthorized third parties. You definitely will not want your credit card information getting into the hands of …

Silver Oak Casino ticks the box in this regards. It says “we use SSL (Secure Socket Layer) technology for securing our transaction servers and MD5 encryption technology for data transfer”. These technologies are the industry standard, so you can play in Silver Oak Casino without worrying of unauthorized access of your sensitive data.

Restricted Countries

Silver Oak Casino serves a couple of countries across the globe. However, it has a long list of restricted countries, which are countries from which it does not accept players.

These countries are: Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cabo Verde, Central African Republic, Chad, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Republic Of The Congo), Congo (The Democratic Republic Of The Congo), Costa Rica, Cote D’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Eswatini (Formerly Swaziland), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvala, Uganda, Ukraine, Venezuela, Western Sahara, Yemen, Zambia, and Zimbabwe

While the United States is not among the list of restricted countries, the States of Maryland and New York are restricted.

Summary of “About Silver Oak Casino”

Silver Oak Casino is a legit US-friendly online casino. Its links to the Virtual Casino Group, its Costa Rican gaming license, and its own issues (especially with payment) may combine to bring up questions about its legitimacy.

But having operated for over a decade, being certified by a reputable casino auditor like GLI, and having a record of real winners and real payouts combine to make Silver Oak Casino legit.

Interestingly, Silver Oak Casino is a safe online casino where users’ sensitive data is well protected

Game Offering

The ideal online casino should be an entertainment hub. This part of the review examines whether Silver Oak Casino has the quality and variety of games to be an entertainment hub.

Software

The discussion of a casino’s game offering should start with its software because it is the software that determines the quality and gaming convenience offered

Software Providers

Silver Oak Casino is powered by Real Time Gaming (RTG). Established in 1998, RTG is one of the longest serving casino software providers in the business. It is easily one of the biggest software providers in the business. RTG games are not the flashiest; but the unique cartoonish games boasts of sharp graphics, sound effects, and more.

Thus, with RTG powering Silver Oaks Casino, there’s no doubt about the quality of games. However, there are other top game developers in the industry. Since the game providers differentiate their platforms in some way, each gaming software is unique. Unfortunately, if you want an online casino where you can enjoy the features of a variety of gaming software, Silver Oak Casino will not serve you.

Gaming Flexibility

Silver Oak Casino allows access to its games in a number of ways. In addition to the traditional Download mode of play, the casino supports the Instant Play mode of play. For the former, click on the “Download” button in the website to download the App.

After that, you can install the app; and play games anytime from the device that holds the app. The Download version gives access to all games of the casino.

To use Instant Play mode, simply click on “Webplay” button in the website, and you’ll be take straight to the casino lobby, where you can start playing games. Thus, this is an in-browser mode. Since there is no download, you can play games using any device (with a compatible web browser).

Silver Oak Casino is also a mobile-compatible online casino. This means that you can enjoy casino gaming everywhere you go using your mobile devices (smart phones and tablets). For those times when you will not have your PCs with you, or operating your PC will not be convenient, mobile gaming will be the escape.

You can simply flash out your portable mobile device (Android, iOS, Windows Phone, and Blackberry), and enjoy casino gaming. The convenience that mobile gaming affords makes it a big deal.

Games Selection

The main discussion of a casino’s game offering is the games featured. In this regards, Silver Oak Casino offers over 130 online casino games. Given that many online casinos offer many hundreds of games and even thousands, the 130+ games of Silver Oak Casino means that it does not come close to the industry’s inventory leaders.

In terms of variety, Silver Oak Casino does relatively well as it offers titles from every genre of online casino games. Thus, no matter your gaming preference, you’ll find your favourite games in the house.

Slots

But for space, the super thrilling spinning reels will dominate land-based casinos. Since online casinos do not have such space limitations, the ideal online casino will provide a ton of virtual slot machines. Silver Oak Casino does relatively well in this regards, as the bulk of its 130+ games are slots. These include classic and video slots. Some of the popular slot titles you’ll find are: Pulsar, T-Rex, Cash Bandits, Stardust, Panda’s Gold, Ancient Gods, Secret Jungle, Asgard, Gemtopia, Purrfect Pets, Enchanted Garden II, Super 6, Aztec’s Treasures, Football Frenzy, Achilles, Crazy Vegas, Caesar’s Empire, Cleopatra’s Gold, and more.

The slot games come in a range of themes – you can go back in time; you can explore jungles, oceans, space, fantasy worlds, and more; you can enjoy the action of different sporting events; and more. Thus, no matter your taste in life, you’ll find a slot game with an appropriate theme for your entertainment.

Table Games

Is Silver Oak Online Casino Legally

The classic table games have always been the face of casinos and continue to be. For this reason, the ideal online casinos will provide these games. Silver Oak Casino does relatively well in this regards. It held all the popular card games.

If you are a fan of Blackjack where 21 is your goal, Silver Oak Casino gives you 7 different variations – Classic Blackjack, European Blackjack, Face Up 21, Match Play 21, Perfect Pairs, Pontoon, and Super 21. If you are a fan of other card games, you’ll find 8 exciting tables in the casino – Baccarat, Let ‘Em Ride, Pai Gow Poker, Red Dog, Texas Hold ‘Em Bonus Poker, Tri Card Poker, Vegas Three Card Rummy, and Casino War.

Video Pokers

Video Pokers are super popular card games as they incorporate video slots element into classic card game-play. Thus, the ideal online casino will provide these games. Silver Oak Casino does relatively well in this regards, as its video poker selection is fine. The games in the section are classed as follows:

• Wild Card Video Poker Games (Aces and Eights, Deuces Wild, Joker Poker, Loose Deuces, and Sevens Wild)
• Bonus Video Poker Games (Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Double Bonus Poker, Double Double Bonus Poker, Mystery Bonus Poker)
• Other Video Poker Game (All American Poker, Double Double Jackpot Poker, Double Jackpot Poker, Jacks or Better, and Pick ‘Em Poker)

Thus, it’s clear to see that Silver Oak Casino will appeal to fans of Video Poker. The Video Poker options are more than you’ll find in many online casinos.

Specialty Games

Silver Oak Casino also features the “specialty games” category. Usually games that go into the “specialty games” section are keno, scratch cards, and bingos. The specialty games section of Silver Oak Casino holds all of these games, and more.

The Scratch Cards include 5 Diamond Blackjack, Hot Dice, Lucky 8’s, Magic 7’s, Treasure Tree. Bingos include Bonus Bingo, and Roaring Twenties Bingo. Other games in the Specialty games section are: American Roulette, French Roulette, European Roulette, Multiplayer Roulette, European Slot Poker, Craps, Keno, and Sic Bo.

Roulettes and Craps are games that you’ll find in the table games section of virtually every other online casino. Why Silver Oak Casino put these games in the “Specialty games” section, only the casino will know.

One thing we loved was how the games were shown. Instead of just a thumbnail picture (which is very common); each game in Silver Oak Casino came with a short intro. The intro that came with the Cleopatra’s Gold Slot is: “Challenge history’s most beautiful and dangerous Pharaoh as you travel to the deserts of Egypt”. This intro helps you know what to expect.

Jackpot Games

Silver Oak Casino offers a good range of progressive jackpot games. The progressive jackpots are the most sought after jackpots because they grow to large sums of money – a percentage of every bet is added to the jackpot amount, so the amount to be won increases in size until some wins it.

In fact, that Silver Oak Casino is an RTG powered casino tells you that it has impressive jackpot games. The Reel Series which RTG is famous for are simply games that incorporate two or more progressive jackpots.

The jackpot games you’ll find in Silver Oak Casino include: Pirate Isle, Cash Bandits 2, Naughty or Nice, Texas Tycoon, Rudolph’s Revenge, Pay Dirt, Cleopatra’s Gold, and Food Fight. However, the jackpots are relatively small (3 figure to 6 figures). If you’ll want to chase the million-dollar jackpots, Silver Oak Casino is not the place to be in.

Are there live games?

Live Casino games are becoming a big deal. These games are streamed from the floor of brick and mortar casinos to players’ device. So you get real games operated by live/ breathing dealers using real casino machinery. The interface allows you interact with the live dealer and other live players; so you not only get the live-action, but also the social element of being live in the casino floor.

Unfortunately, we didn’t find Live Dealer Games in Silver Oak Casino. Thus, its players will have to be content with its collection of the regular online casino games.

Free Play

You can play every single one of the casino games in Silver Oak Casino for free. That is, games are available in both “real money” play and “practice” play. Unlike real money play where you’ll wager your own money; in practice play, gaming is free. This is wonderful if you’ll want to use an online casino simply for its entertainment value, or if you’ll want to get familiar with a game before placing bets on it.

Summary of Game Offering

Silver Oak Casino has an “okay” game offering. The casino is powered by Realtime Gaming (RTG), which provides high quality (albeit hardly industry-turning) games. The game collection of Silver Oak Casino is relatively small (as it has just 130+ games), but the variety of games in the collection is impressive (as it provides all genre of online casino games).

Thus, you can make the casino home whatever you play. However, fans of Slots and Video Pokers will find many options, while the options are relatively limited for fans of the classic table games. Jackpot chasers will find lots of RTG progressive jackpot games.

Not only does Silver Oak Casino gives you whatever you play, but it also allows you to play however you want by giving players the flexibility of in-browser play and the convenience of mobile gaming. What is more, you can also play every single game for free

One major blow to the game selection is the absence of Live Dealer games.

Promotions

The ideal online casino should richly reward its players. This part of the review examines whether Silver Oak Casino is rewarding. It’ll look at the bonuses that the casino offers, as well as conditions that come with them.

Bonuses

Silver Oak Casino says its online casino experience is so superior that it can afford to “make big time offers” to match. It does have an extensive collection of bonuses which include a welcome bonus, reload bonuses, cash back offers, and more.

Welcome Bonus

Silver Oak Casino gives a very attractive welcome bonus. The online casino starts its welcome of new players with a no-deposit bonus. No-deposit bonus codes are the holy grail of online casino bonuses, because you won’t need to make a deposit to get the free money.

Silver Oak Casino offers more than one type of no-deposit bonus code – $25, $50, and $100. However, the casino does not state clearly when one gets what no-deposit bonus. We do know that upon sign up, the welcome email that you get includes a no-deposit bonus code; and most of the time, it is the code for the $25 no-deposit bonus.

Interestingly, in addition to the no-deposit sign up bonus, Silver Oak Casino also welcomes new players with the regular match bonuses. Introducing its welcome match bonus, it says “the days of getting a 100% bonus on just your first two deposits are gone—we’ll give you 100% on your first ten deposits”.

Each of the deposit bonuses is up to $1,000, so the welcome bonus is up to $10,000. There’s no doubt that being able to get bonus money that is up to $10,000 is huge. Silver Oak Casino rightly says its welcome bonus is “the equivalent of a small car”.

We also like that each of the deposit bonuses that make up the welcome package comes with a 100% matching. Thus, at no time will you pay more than the bonus you’ll get. That is, each time you’ll need to make a $1,000 deposit to get the $1,000 bonus amount.

Thus, getting the full $10,000 bonus money will take deposits totaling $10,000. With the welcome bonus staggered to cover the first 10 deposits, redeeming the full $10,000 bonus is made easy. It’ll be easier to make 10 $1,000 deposits that it will have been to pay $10,000 as a single deposit.

Free Re-Deposit Bonus

Silver Oaks Casino says there’s no better way of saying “thanks for playing with us” than by injecting your account with stacks of cash. As such, it offers a $777 re-deposit bonus. The bonus is open to players who have made at least one deposit in the casino. The offer is 150% match bonus up to $777. The minimum deposit requirement is $30; and having a 150% matching, getting the maximum bonus amount requires a deposit of $518.

Happy Hour Bonus

This is also a reload bonus of Silver Oak Casino. It is available everyday of the week. The bonus is a 150% matching of regular deposits of $100 or more. However, if the deposit is made between 10pm and 12 pm, the bonus becomes a 200% matching of the deposit.

Cash Back Bonus

Where no bonus is redeemed, Silver Oak Casino allows players get back a percentage of deposits made in a week. The cash back bonus is credited every Monday; and is calculated on all deposits which were made over the previous 7 days.

However, the cash back offer is available only to high rollers who make large deposits. Only players depositing over $1,000 are eligible for the cash back bonus. What you get as cash back bonus will depend on the deposits as follows:

• $1,000 to $5,000 – 30% cash back
• $5,001 to $10,000 – 40% cash back
• $10,001 and more – 50% cash back

Apart from this weekly cash back offer, Silver Oak Casino also has a monthly cash back offers for VIP players. This is friendlier, because it is calculated on all deposits (minimum $50) which were made over the previous months. Thus, as long as you deposit at least $50 in Silver Oak Casino, you’ll get

Bankroll Protection

This is also a cash-back bonus. But you need not be a high roller or a VIP member to be eligible for it. With this offer, the casino credits your account with 10% of your real money losses from the previous week. So, even when losing, you are winning.

Blackjack Bonus

If you’ll be playing Blackjacks, Silver Oaks Casino has an exclusive Blackjack bonus. From this offer, you can get up to 161% of you deposits.

$10,000 Draw

One generous offer of Silver Oak Casino is the $10,000 draw. The contest runs every month. To get an entry into the draw, you only need to make 3 or more deposits in a month. However, the $10,000 reward is not credited as hard cash, but as casino chips (bonus money).

Comp Point Program

Silver Oak Casino also has a Comp (complimentary) Points program to reward players who loyally remain in the casino.

It works as follows: you earn Comp Points for every real money wager in the casino; you can later convert these Comp Points to cash bonus. The conversion rate is: 100 Comp Points = $1.00 bonus. The minimum number of Comp Points that can be redeemed is 1,000 (a $10 bonus). So the more you play, the more you earn.

Bonus Condition

Casino bonuses always come with conditions. Some of the conditions that apply in Silver Oak Casino that you should note when planning on redeeming its bonuses include: wagering requirement, games’ contributions to play-through, maximum bet amount after meeting bonus play-through, and more.

Bonus Wagering Requirement

This is the minimum amount that you must wager if you redeem a bonus before winnings from your plays can be withdrawn. In Silver Oak Casino, the bonus wagering requirement is 30 times the bonus amount. Thus, if you redeem the full $1,000 of the first deposit bonus, before you can make withdrawals from your account, you must wager a minimum of $30,000 (which is 30 x $1,000).

A low wagering requirement means it’ll be relatively easy to clear bonuses and be allowed withdrawals. Thankfully, Silver Oak Casino does relatively well in this regards, as its 30x wagering requirement is relatively low.

Games Contribution to Play-through

In Silver Oak Casino, Slots, Keno, Scratch Cards and Bingos have 100% contribution to play-through, Video Pokers and Table Games contribute 50% to play-through, while all other games do not contribute anything to play-through.

The implication of this is that it is only slots, Keno, Scratch cards, and Bingos that have a 30 times wagering requirement. Bonuses have 60 times play-through requirement for Video Pokers and Table Games (Blackjack and Table Pokers); while all other games (including Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, Sic Bo, and/or Shooting games) are not allowed. Playing these “not allowed” games before completion of the above wagering requirements will lead to your winnings being voided.

Many of these games that are banned in Silver Oak Casino (when using bonuses) are allowed in many other casinos. That said; if you are not a fan of Slots, Blackjack, the variety games, and Video Poker, and you like playing with casino bonuses, Silver Oak Casino will not make a good site.

Withdrawal Caps

There are a couple of restrictions on withdrawals.

• First, when you redeem a deposit bonus, any withdrawal request must exceed the sum of the deposit amount and the bonus amount. That is, if you deposit $200 and redeem a $200 bonus, you can only withdraw an amount greater than $400. This cap exists so that players who use bonuses stay longer in the casino before they can have enough to request payment.
• Secondly, when you redeem a no-deposit bonus; no matter the bonus amount, after meeting wagering requirement, you can only withdraw $100, while the balance will be forfeited. This cap exists to ensure that players do not win big except they put in their own money.
• Thirdly, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request. Thus, if you receive a $100 bonus, and after meeting wagering requirement you have a balance of $250. If you request the $250; $100 will be removed, and you’ll be paid only $150.

Summary of Promotions

Silver Oak Casino has wonderful bonus offers. Its welcome package is one of the biggest and longest serving bonus offer in the industry; it even starts with a no-deposit sign up bonus. And after the wonderful welcome, there are tons of other offers, which includes reload bonuses, cash back offers, and prize draws.

Interestingly, bonuses are subject to a relatively fine wagering requirement – 30x for slots and the variety games, and 60x for blackjack and video pokers.

However, all other games do not count when using bonuses, so if you are a fan of these other games, it’ll be useless to redeem bonuses in Silver Oak Casino. Also, bonuses are sticky; so even after meeting wagering requirement; the bonus amount that you redeemed will be removed from your withdrawal request.

Banking

For any chance of winning real cash from an online casino, you’ll have to create an account and fund it; and when you do win real cash, you’ll want to withdraw it from your casino account to your bank account. Thus, deposits and withdrawals are important aspects of online casino gaming; and the ideal online casino must offer top-tier service in this regards.

Having the “fastest payment processors” is one reason Silver Oak Casino gives for calling itself an unparalleled destination for online casino gaming. This part of the review looks at this claim.

Deposits

Deposit Process

The deposit process itself is easy-breezy. No surprise there, because virtually every such service make it very easy when parting with your money. After creating a real account; login, click on the cashier icon followed by the deposit option, select your preferred deposit method, and enter the relevant information.

Deposit Options

Depositing will be relatively easy if the casino supports many convenient deposit options. However, Silver Oak Casino supports only a limited number of options. This include: Visa, Credit card (deposit via telephone or Live Chat), and Cash Transfer.

Deposit Limits

Using any method, the minimum amount that players can put into their Silver Oak Casino account is $50. Usually, a low minimum deposit amount is desired, so that even with a low budget, players can still fund their account and enjoy gaming. However, the $50 minimum deposit amount of Silver Oak Casino is relatively high. There are many casinos in the market that allow deposits of $10.

At the upper end of the spectrum, a high maximum deposit amount is desired, so that high rollers can make the large deposits that their high-rolling demands. The maximum deposit is $1,000 (per transaction) with Visa, and $1,350 (per transaction) with Cash Transfer. This is relatively low. However, when depositing via Telephone or Live Chat, the max amount is $5,000 per day.

Deposit Processing Time

Silver Oak Casino promises lightning fast deposit authorization, whether it “is your first time playing online, or your one-thousandth”. This is one promise the casino more than fulfills. Deposits are, most often than not, processed instantly. This means the deposited funds appear in your casino account immediately, and you can start playing using the funds if you so wish.

Withdrawals

Withdrawal Process

The withdrawal process is itself smooth. Once logged in, click on the cashier button; then click on the “withdraw” button. After that select the method by which you wish to get paid, enter the amount you want to withdraw, and any other required information.

While the process itself is smooth; know that, it is one thing to request the payment, but it another thing for the payment to reach you.

Withdrawal Options

Silver Oak Casino also supports a modest number of withdrawal options. The standard withdrawal options are: Cash Transfer, Bank Wire, and Bank Checks. However, the casino says that additional options (such as Neteller) may be used as they become available.

Withdrawal Limits

The minimum amount that can be withdrawn from Silver Oak Casino is $100. A low minimum withdrawal amount is desired so that players will not stay long in the casino in building a large balance before they can request payment. However, the $100 minimum withdrawal amount of Silver Oak Casino is relatively high.

At the other end of the spectrum, the maximum withdrawal amount is $2,500 per week. A high maximum withdrawal amount is desired so that it will not take too long to withdraw a large balance. Unfortunately, the $2,500 per week maximum withdrawal amount of Silver Oak Casino is relatively low. If you are to withdraw a large balance at the rate of $2,500 per week, it’ll take very long to get all you money.

Payout Speed

Players who request payments will want them to arrive as fast as possible, so one mark of the ideal legit online casino is fast payouts. Silver Oak Casino knows this, and says it “prides itself on providing prompt payouts”. However, the evidence suggests otherwise.

According to the casino website “all withdrawal requests will be reviewed within 7 business days from the date of the request”. A “7 business days” approval is relatively long; especially if you consider that some casinos are pushing for super-fast payouts of within 48 hours.

After taking 7 long days to process payment, Silver Oak Casino adds that “Payment will be made in 7 to 10 business days after approval”. Thus, getting paid by Silver Oak Casino is within 14 – 17 business days. However, if you are requesting payment by Check, the casino warns that it may take 45 days for the Check to clear.

Withdrawal Fee

If you want a fee-free online casino when withdrawing, Silver Oak Casino may not be your place. This is because it says that “all withdrawals may incur a processing fee of up to $40, depending on the payment processor and/ or withdrawal amount”

Summary of Banking

We do not rate the banking aspect of Silver Oak Casino. First, the banking options are relatively few; and the crypto currencies are not featured. Secondly, the banking limits are not friendly, as minimum limits are very high and maximum limits are relatively low.

The minimum you can pay-in is a relatively high $50, so it’s a no-no for players with very low budgets. In terms of withdrawals, you’ll need to build a large balance before you can request payment because the minimum amount you can withdraw is a relatively high $100; also withdrawing a large balance will take long because the maximum amount that can be withdrawn is $2,500 per week.

However, even more damning is the payout speed of Silver Oak Casino. It can take relatively long 10 – 17 business days to receive payment (with Bank Checks it can take as long as 45 days).

That said; with limited banking options, unfriendly limits, and long payout time, we are not fans of the banking aspect of Silver Oak Casino.

Customer Support Service

No matter how well an online service operates, there’ll be users who’ll need assistance with questions or issues. Thus, the ideal online casino will provide an effective customer support service. In this regard, Silver Oak Casino says it has “proven expertise in customer service and player satisfaction”. This part of the review examines this claim.

The casino offers assistance via a number of ways. The first is an FAQ (Frequently Asked Question). However, the FAQ page is not detailed, as it is mainly about “deposits questions” and “payment questions”.

Silver Oak Casino also provides contact-help. That is, you can directly contact an agent of the casino for assistance. The contact channels available are: email, telephone, and live chat. The email address to send enquiries is: help@silveroakcasino.com. Silver Oak Casino promises to respond to all email submissions within 48 hours.

You’ll find a link to the live chat feature in the “Contact us” page of the website. The live chat is available round the clock, so whenever you need help you’ll get it. If you’ll rather talk directly with an agent, you can use the telephone service. The number to call is: 1-888-402-2063.

Summary of Customer Support Service

Silver Oak Casino does relatively well in this regards. There’s the FAQ page who persons who’ll like to fish for answers themselves. More so, if you’ll like help directly from a support agent, Silver Oak Casino supports the full gamut of contact channels – email, telephone, and Live Chat. The support service is available round the clock. The only improvement we’ll like to see is expanding the self-help FAQ, and answering emails faster.

Reputation and Complaints

Complaints

One of the best gauges of how well an online casino operates is what its real players have to say about it. In this regards, it is not well with an online casino that has too many player complaints. Unfortunately, the player complaints of Silver Oak Casino bother on too many.

As is always the case, the complaints are about payments.

• One payment complaint is that the casino easily voids winnings and refuse payment. Some players have it that in voiding winnings or refusing to pay the casino point to “obscure items in their ToS” (For example, if you make a $500 deposit and claim a $500 bonus; if you request payment of $1,000 or less, it will be refused, and the casino will point you to the condition that if you redeem a bonus, any withdrawal request must exceed the sum of the deposit amount and bonus amount). Others players have also complained that the verification process of Silver Oak Casino is so difficult that getting payment approved is nigh impossible. It is true that you’ll find this complaint (voiding winnings and refusing payment) in virtually every online casino. However, when it comes to Silver Oak Casino, the volume of the complaint is concerning.
• Another very common complaint about Silver Oak Casino is slow payouts. Remember that Silver Oak Casino admits that payment will take 14 – 17 business days, or even 45 business days when using Checks. While this is already relatively long, players’ complaints suggest that the casino’s payments take longer. Player complaints include statements like: “Withdraw times are always outside of ToS”, “Having to wait longer than 30 days is just out right bad business”, and more.
• Yet another complaint about Silver Oak Casino (which is also related to payment) is that the payout is almost always less than the requested withdrawal. One reason for this is that bonuses are removed from requested withdrawal. Thus, you may request a $1,200 payment, only to be paid $700 (the reason? – a $500 bonus must have been redeemed).

Reputation

Silver Oak Casino says that it has “an impeccable reputation in the online gaming business”. However, the beginning of this review made it clear that that is just wishful thinking.

In fact, Silver Oak Casino is “blacklisted” or “not recommended” by many industry watchdogs. For example: in Ask Gamblers, it is “not recommended”; in Wizard of Odds, it is blacklisted; and in The Pogg, it is blacklisted.

The reason for such “not recommended” or blacklisted status is usually one of or both of the casino’s links to the Virtual Casino Group, and the casino’s issues with payments (as highlighted in the players’ complaints above).

ALSO SEE: BETWAY REVIEW

Conclusions

Silver Oak Casino is a legit and safe US-friendly online casino that has been operating for over a decade. Because of its links with the infamous Virtual Casino Group, and its many players’ complaints about payouts, Silver Oak Casino is not in the good books of many industry watchdogs.

The casino’s operating license also does not help – it is obtained from Costa Rica; that means nothing in terms of player protection. However, being that Silver Oak Casino is certified by internationally respected auditors, and have records of real winners and real payouts, it is definitely legit. It also keeps users data safe using industry-standard data security measures.

Silver Oak Casino also ticks the entertainment box. Its games are just over 130; but you’ll find whatever you play because they include slots, table games, video pokers, and specialty games.

You’ll also find good jackpot games to chase the big wins. More importantly, you can play games with PCs or mobile devices, using either Download or in-browser mode of play.

Silver Oak Casino really leads in its promotions. The welcome bonus includes a no-deposit bonus and a 10-part welcome bonus that is up to $10,000; and there are tons of other bonuses. Interestingly, the wagering requirement is relatively fine.

But except you play slots and variety games (30x) or the Video Pokers, Blackjack, and Table Pokers (60x); redeeming bonuses is useless because other games are banned when using bonuses.

There was nothing to like about the banking section. Banking options are limited, banking limits are not friendly, and payment takes very long. It gets worse if you add the many players’ complaints about payment. Thankfully, there is a fine support service to help players with questions/ issues.

Silver Oak Casino has a somewhat fine game offering and stellar promotions, but on the whole it does not come out shining because of doing relatively poorly in the critical banking aspect. While Silver Oak Casino is legit, it definitely has significant issues.

Silver Oak Casino review – Silver Oak Casino is an online casino from the Ace Revenue Group. It was established in 2008, so it’s been around for over 12 years. It is licensed in Costa Rica, and uses an RNG certified by TST (Technical System Testing).

With “silver” in the casino’s naming, it can only be promising special things. The casino warms you with an interesting design. The homepage features large banners advertising current offers, and some exciting games in the casino, and has a section showing “latest winners”.

Is Silver Oak Casino legit?

Yes! Silver Oak Casino is a legit online casino. We do not think a scam is going on here for the following reasons:

Silver Oak Casino is certified by the reputable TST (Technical Systems Testing). This is internationally renowned casino auditor which, amongst other things, checks that a casino’s RNG is fair. That Silver Oak Casino is TST certified means it is fair. It is an online casino where players can actually have winnings.

Silver Oak Casino also has a gaming license from Costa Rica. Though the Costa Rican license is not the very reputable; it is some good feeling that the casino is not unregulated. More importantly, Silver Oak Casino has been operating for over 12 years. Scam operators do not stay this long. This is because in no time, they are exposed for stealing from players or not paying. However, in its 12 years’ operating record, Silver Oak Casino can point to a record of producing winners and paying.

Yes, there are some complaints about the payment (more on this later). However, Silver Oak Casino is far from a scam online casino that does not pay. At worst, it is a legit online casino; but one with some issues that it has been addressing.

Silver Oak Casino Sister Casinos

There are many other popular casinos like Silver Oak. These group of casinos are known as Silver Oak Casino sister sites. They are called Silver Oak Casino sister casinos because they share the same games, bonuses, and management.

Below are the Silver Oak Casino sister sites

Casino Games

Software Provider

Silver Oak Casino is powered by RTG (RealTime Gaming) software. RTG is an industry leader in the development of casino games. It provides games featuring great audio-visual effects and a host of exciting in-play features.

You want quality games for a great gaming experience; Silver Oak Casino has them for you. However, you’ll have to make do with RTG’s games. If you want another software experience, Silver Oak Casino is a no-no.

Number and Variety of Games

Silver Oak Casino says it is your go-to gaming hub for all things slots, roulette, blackjack, craps, video poker and more. This tells you that it has a wide rage of games. Silver Oak Casino really has exciting games to suit players of all backgrounds and preferences.

However, it does not stand among the biggest online casinos you’ll find, as it has just a few hundred games (just about 230). The different game sections in the casino lobby are:

Slots

Are you a slot spinner like many other online casino players? Silver Oak Casino will satisfy you as the bulk of its games are online slot games. There are about 180 exciting slot games featured. Though the number pales when compared to some big casinos; in Silver Oak Casino, you’ll find unique slots, and not a bunch of similar slot games that added to inflate the numbers.

Some of the top slots in the house are: Orc Vs Elf, Panda Magic, Stardust, T-Rex, Purrfect Pets, Popinata, Nova 7s, Naughty or Nice Spring Break, Cash Bandits 3, Gemtopia, and more. Whatever you like, there’s a slot game for you; the slot themes include Action/ Adventure, Fantasy, Sports, Horror, Animal, and more.

Table Games

Do you have a passion for table games? Silver Oak Casino says it shares your passion. To show this, it provides the most popular table games. This include: Baccarat, a host of Blackjacks versions (like Face Up 21, Super 21, Classic Blackjack, Pontoon, and more), and a host of Table Pokers (like Tri Card Poker, Texas Hold’em Bonus Poker, Let’em Ride, Pai Gow Poker and more). You’ll also find exciting card games like Casino War and Red Dog.

With about 15 card games, the Table games category of Silver Oak Casino will satisfy many players. However, some table games enthusiasts will find it limited.

Video Pokers

Do you love video pokers? You are not alone. These games that look like slot machines but play like poker are simply loveable. Silver Oak Casino has the most popular video poker titles for your gaming entertainment. You can choose between wild card games, bonus round games and jackpot games.

Some of the top video pokers in the house are: Aces and Eights, All American Poker, Joker Poker, Jacks or Better, Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Loose Deuces. Sevens Wild, and more.

Specialty Games

Do you love simplicity when playing online casino games? Silver Oak Casino knows there are many like you; and it provides specialty games to cater to you all. This category holds such specials as Keno, Sic Bo, Bonus Bingo, Roaring Twenties Bingo, and Scratch Cards like Banana Jones, Lucky 8’s, and more.

However, surprisingly, Silver Oak Casino includes some table games here. These include: Craps and Roulettes (like American Roulette, French Roulette, and European Roulette).

Are there Jackpot Games

Yes, you can shoot for the big bucks in Silver Oak Casino. You’ll find the jackpot games (all slot games) clearly marked in the casino lobby. However, they are progressives that grow up to 3 – 5 figures. You won’t find 6-figres or 7-figures progressive jackpots in Silver Oak Casino, so you can’t have millionaire-making wins.

Some of these jackpot games are: Paydirt, Texas Tycoon, Rudolph’s Revenge, Ocean Oddities, Coyote Cash, Goldbeard, T-Rex, and Aztec Riches.

Are there Live Casino Games?

No! Unfortunately, Silver Oak Casino does not offer live casino games which give players of online casino games an experience close to being live in a brick and mortar casino.

Gaming Flexibility

Silver Oak Casino is available in Download mode and Instant Play. For the first option, you’ll have to download the casino software to your device. This can conveniently be done in a matter of minutes, and you’ll have access to the full range of games.

The Instant Play (or webplay) mode does not require downloading the casino software. You can play games from your web browser instantly when you launch the casino’s website. With this, you choose how you want to play games – you can download the software if it’s your device you’re using, or you can quickly get some gaming rounds in the webplay mode if it’s not your device.

Also, Silver Oak Casino is mobile-friendly. The casino works well on your tablet, Android, or iPhone. Thus, wherever you go with your mobile devices. The casino goes with you to ensure that you can get gaming entertainment anytime and anywhere.

Practice Play

Silver Oak Casino not only provides a fine game selection, you’ll also be able to play them for free. Free gaming is not something you’ll get in land-based casinos. But in some online casinos, including Silver Ok Casino, this is possible.

Hovering over a casino game in the lobby, you’ll find the option to play for real money or for free (Practice mode). Real money play is depositing and staking real money for the chance to have winnings. But Practice mode is simply playing for fun without committing real money. Thus, it is just for a no-risk gambling experience.

Promotions and Bonus Codes

When it comes to promotions, arguably no other online casino has them as numerous and as big as Silver Oak Casino. From the first day you join this online casino, and every day after, you can access mouth-watering casino bonuses. Some of these are:

Welcome Bonus

The Silver Oak Casino welcome bonus is your first bonus after creating an account. Thus, it’s a new player bonus. Silver Oak Casino advertises that new players can get a no-deposit bonus as well as a huge deposit package.

• No-Deposit Bonus – The no-deposit bonus is bonus money that you can get after registering by simply applying the bonus code (no deposit is necessary). Silver Oak Casino has 3 no-deposit bonus codes: SILVER25 (for a $25 no-deposit bonus), SILVER50 (for a $50 no-deposit bonus), and FREESILVER (for a $100 no-deposit bonus). While it says that you can choose the no-deposit bonus code you want, it seems the $25 no-deposit bonus code is what most players can get upon joining.

However, it is a good thing to have any no-deposit bonus money at all; knowing that this gives you the chance to shoot for real money without risking your own money at all.

• Welcome Match Bonus – When you make your first deposit(s) in Silver Oak Casino, you’re welcomed with a huge package. The bonus is up to $10,000, and spread to cover the first 10 deposits. In each of those times, you can redeem a 100% match deposit up to $1,000 (using the bonus codes: SILVEROAK1 – SILVEROAK10).

This is a wonderful welcome bonus. First, it is huge. Not many online casinos will give you thousands of dollars as a welcome bonus. Secondly, it is spread to cover multiple deposits. This makes it easy to redeem the full bonus. Thirdly, each deposit bonus making up the welcome offer comes with a 100% matching. This means you get a good bang for your bucks. Whatever amount you deposit, you’ll get as a bonus.

Reload Bonuses

After the welcome, you are not left to shoot with only your deposits. Silver Oak Casino has loads of other bonuses. Some of these are:

• $777 Re-Deposit Bonus – This is a 150% match bonus up to $777 that can be claimed on your second deposit only. That is, instead of using the SILVEROAK2 bonus code to claim the second part of the welcome offer (100% bonus up to $1,000), you may choose to use the 777REDEPOSIT bonus code to claim this 150% deposit match bonus – up to $777 free.

This gives a better bang for your buck because of its 150% matching. A deposit of $518 is what is required to claim the full $777 bonus. Also, the minimum deposit requirement is low ($30

• Happy Hour Bonus – This is a 150% match bonus that can be claimed once a day. Anytime of the day, and any day of the week, you can come to Silver Oak Casino, make a deposit of at least $100, and apply the HAPPYHOUR bonus code to claim the bonus. Interestingly, if you claim the bonus between 10:00 and 12:00 EST PM, you can get an additional 4450%, making your total bonus a 200% match bonus.
• Weekly Bonus – The first week of the month, members will receive a 100% deposit match bonus. Each passing week in the month, the deposit match bonus increases by 20%. That is: week 1 – 100% bonus; week 2 – 120% bonus; week 3 – 140% bonus; Week 4 – 160% bonus.
• Blackjack Bonus – With this offer, you can get up to 161% of your casino deposit in bonus cash. With Blackjack known as the “game of 21”, this blackjack bonus gifts an extra 21% on your deposit bonus depending on your deposit amount.

Deposits of $50 – $500 receive a 100% bonus + the 21% extra bonus to make for a 121% match bonus (bonus code: SILVERBLACK1). Deposits of $501 – $1,000 receive a 120% bonus + the 21% extra bonus to make for a 141% match bonus (bonus code: SILVERBLACK2). Deposits of $1,001 and more receive a 140% bonus + the 21% extra bonus to make for a 161% match bonus (bonus code: SILVERBLACK3).

• Crewpon – This offer is a 270% match bonus plus some free chip. Silver Oak Casino says “teamwork is the name of the game” with this offer. This is because it is an innovative bonus where the bonus is claimed in a month, the more the free chip amount offered.

As of writing, there had been 310 claims, and the bonus amount was $200 free chip. At 500 claims the bonus will be $300 free chip; at 1,000 claims the bonus will be $500 free chip; and at 1,500 claims, the bonus will be $1,000 free chip. That is, the Crewpon bonus is: 270% match bonus guaranteed plus up to $1,000 free chip monthly.

Other Bonuses

The generosity of Silver Oak Casino continues with such offers as Prize Draws, Cashbacks, and more

• $10,000 Draw – Every month of the year, Silver Oak Casino gives a lucky player $10,000 free casino chips in a prize draw. Interestingly, getting entries to the draw is easy; you get one entry for every 3 deposits you make in a calendar month.
• Bankroll Protection – Silver Oak Casino makes a big deal out of this offer (probably because of the term “Bankroll Protection”), saying it is innovative and isn’t available anywhere else. However, it works like every other weekly cashback (more appropriately, bonusback) offer.

With the 10% Bankroll Protection, each week, Silver Oak Casino will credit your account with 10% of your real money losses from the previous week. In other words, even when losing, there is some winning.

However, the cashback is credited as a casino chip, which means it is subject to wagering requirement. Also, the minimum cashback amount is $50, which means you must have real money losses of at least $500 in a week before you’ll receive the 10% bonus into your account the following week.

Silver Oak Casino

• Cashback Bonus – Silver Oak Casino does offer the cashbacks. However, this is for players that choose not to use a deposit bonus. You simply have to deposit and play; if you burn the deposit, you’ll receive a percentage of your losses back into your account. The cashback bonus is 30% – 50% depending on your deposit amount (30% cashback for deposits of $1,001 – $5,000; 40% cashback for deposits of $5,001 – $10,000; 50% cashback for deposits of $10,001). Also, the minimum cashback redeemable is $50.

Loyalty Program

Silver Oak Casino also has a loyalty program to reward its players. The more you play, the more you’ll grow in the program, and the more benefits you’ll enjoy. The VIP levels and benefits are as follows:

Bonus Conditions

When redeeming bonuses of Silver Oak Casino, some of the conditions that apply are:

• Bonus Wagering Requirement – A claimed bonus is not withdrawable until it has been rolled over a number of times. In Silver Oak Casino, the rollover requirement is 30 times the bonus amount (when playing slots, Keno, and Scratch cards). But when playing allowed table games and Video Pokers, rollover requirement is 60 times the bonus amount.

The 30x wagering requirement is relatively low. If you claim a $100 match bonus, you only have to wager a minimum of $3,000 on the slot reels, and you’ll be cleared to withdraw your winnings.

• Maximum Withdrawal Amount – Casino bonuses often come with maximum withdrawal limits. That is, after meeting the wagering requirement, you can only withdraw a limited amount, and anything above that limit is forfeited. Thankfully, in Silver Oak Casino, most bouses come with “no cash-out limits” meaning you’ll get whatever you win.

However, when using the no-deposit bonuses, the maximum withdrawal limit is $100. While this is low, it is the standard in the industry.

• Sticky Bonuses – The bonuses of Silver Oak Casino are sticky. This means you can not withdraw them in any case. If you use a bonus, and later submit a payment request, the bonus amount will be removed from the withdrawal amount (more on this later).

Silver Oaks Casino Online

Banking

Create a casino account, and log in to access the cashier. It is here, you’ll fund your casino account; and withdraw winnings if you hit it lucky in your game-plays.

Depositing

When depositing, the banking options available to you will depend on your location. The popular deposit options are: Visa, Mastercard, Neteller, and Bitcoin. Some players will find card options like American Express and Discover; some players will find Cash Transfer options like Western Union and MoneyGram; while some will be able to deposit by calling in.

The minimum amount you can deposit depends on the deposit method used. With Visa card, Credit card deposit by Telephone, and Cash Transfers, the minimum is $50; but with some of the other cards and the e-wallet option (Neteller), you can deposit $30.

The maximum deposit amount also depends on the deposit method used. With some methods, it is $1,000 (e.g. Visa card); with others, it is $1,350 (e.g. Cash Transfer); and with others, it is $5,000 (e.g. Deposit by Telephone).

These deposit limits are not very friendly. The minimum deposit limits are a tad high; but players need them as low as possible so that even those with low budgets can afford to make deposit and enjoy gaming and winning. If you want an online casino where you can pay-in a couple of bucks; Silver Oak Casino may not be it.

When depositing in Silver Oak Casino, the transaction is processed immediately; and the deposited funds are immediately posted to your casino account. However, Cash Transfer deposits can take up to 20 minutes for verification.

Withdrawing

When you have winnings, you can easily hit the withdraw button. Log into your casino account, and navigate to the withdrawal page of the cashier; and you’ll find the banking options for withdrawing that Silver Oak Casino has for you.

These options are Bank Wire, Bank Checks, and Cash Transfer. This is a very short list of withdrawal options. Thus, if you want a myriad of withdrawal options; Silver Oak Casino is not a place for you. However, who needs a myriad of withdrawal options if the few available works excellently?

Unfortunately, coming to how well withdrawals work in Silver Oak Casino, there is not much to smile about. First, the withdrawal limits are also not friendly. The minimum withdrawal limit is $100 no matter the method used. This is high. However, players need minimum withdrawal limit as low as possible so that players will be able to withdraw in no time.

The maximum amount that can be withdrawn is $2,500 per week. This is relatively low. However, need maximum withdrawal amount to be as high as possible, so that large balances can easily be withdrawn in full.

However, with Silver Oak Casino allowing only withdrawals of $2,500 per week, it’ll take several weeks and a lot of withdrawal transactions to completely withdraw a large balance.

Also, withdrawal times are not fast. Players who submit withdrawal requests will want to receive their payment fast. However, Silver Oak Casino does not do fast pay-outs. It advertises that “the general time-frame for withdrawals is 10 business days to be approved and 7 business days to be sent, plus the delivery time”.

10 days for the payment to be approved + 7 days for the payment to be sent + whatever days it takes for the payment t eb delivered… that’s virtually snail speed in an era where many online casinos pride themselves on same day payments or even faster.

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One thing we like though is that Silver Oak Casino openly spells out these pay-out times. This is unlike some casinos that promises super-fast pay-outs only to perform miserably.

However, as we’ll see later in the complaint section, payments are usually a lot longer than even Silver Oak Casino advertises. Thus, if you’ll want an online casino where you can get your winnings quickly after withdrawing them, Silver Oak Casino may not be for you.

Silver Oak Casino also states in a T&C section that “all withdrawals may incur a processing fee of up to $40, depending on the payment processor and/or withdrawal amount”. We think that’s excessive; we definitely will not be playing in an online casino where we’ll lose $40 whenever we are withdrawing winnings.

Who can play in Silver Oak Casino?

Anyone who is 21 years and above and not resident in any of the countries that the casino restricts can enjoy its services.

The restricted countries are relatively many. They are: Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cabo Verde, Centra African Republic, Chad, Cocos Island, Colombia, Comoros, Congo, Congo DR, Costa Rica, Cote D’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Eswatini (formerly Swaziland), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Romania, Rwanda, Samoa, Sao tome and Principe, Senegal, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvala, Uganda, Ukraine, US states of Maryland and New York, Venezuela, Western Sahara, Yemen, Zambia, and Zimbabwe.

The good news is that the US is not included in this list. Silver Oak Casino accepts US players (except those in Maryland and New York). This cannot be said of many online casinos these days.

Customer Support

Silver Oak Casino knows that things do not always go straight. That’s why it has a dedicated customer service to help you straighten things up. You can contact the service with your questions, suggestions, etc.

If you have questions, the first place to start is the FAQ page. There, you’ll find answers to some general questions, as well as answers to the most common questions regarding deposits and pay-outs. However, the FAQ is not detailed.

Where the FAQ doesn’t do it for you, you can directly contact the customer support team for help via email or Live Chat. For the email service; send general questions to: help@silveroakcasino.com, and questions about deposits to: cashier@silveroakcasino.com. To chat with an agent, hit the live chat ion in the different pages of the website or casino lobby.

Player Complaints

Silver Oak Casino is one online casino that has many player complaints. Most of the complaints are about payments – slow payment and non-payment.

In the slow payment complaints, you’ll find players complaining that they have waited several weeks from the date of submitting a withdrawal request, but are yet to receive their payment. As mentioned in the “withdrawal” section. This is one area where Silver Oak Casino needs improving. Its payment times are outright slow.

However, when it comes to the non-payment complaints, we found that it is not as clear-cut as the slow payment complaints. For example, most of the non-payment complainants later got paid. Thus, these were just cases of very slow payments, and publishing the complaints before the payment was received.

Also, we found that many players complaining of non-payment had their withdrawal request denied for not clearing some conditions. For example, bonuses are sticky, and as a result, bonus amounts are removed from withdrawal request. However, if the balance falls below the minimum withdrawal amount, the withdrawal request is denied.

We also find that many reviewers and watchdogs do not recommend Silver Oak Casino. They usually point to the relatively numerous complaints and the links between the casino’s operator (Ace Revenue Group) and the Virtual Casino Group (VCG).

The VCG has a roguish reputation, so it’s natural that reviewers feel sceptical about any casino with ties to it. However, this means that the Ace Revenue Group is simply that child who’s looked upon badly because of the evils of its parent.

ALSO SEE: Planet 7 Casino Review

Conclusion

Silver Oak Casino is a legit online casino that’ll serve your online casino needs. If you want top-notch gaming entertainment, it has a range of top-quality and exciting RTG games for you.

If you love casino bonuses, it has sumptuous daily, weekly, monthly, and special casino bonuses that you’ll be hard-pressed to find anywhere else.

It also holds jackpot games for those looking to play for big bucks. You can play for free, from your desktop or mobile, and via a download version or Instant Play.

However, as the pros and cons section below shows, Silver Oak Casino does not have specks of silver all over it. The banking section especially needs some serious lift, as banking options are relatively limited, limits are not very player-friendly, and withdrawals are slow.

Do we recommend Silver Oak Casino? While it is definitely a legit online casino, it is not for everyone. If you can make peace with the items highlighted in the cons section below, you may find it ideal for you.

Pros

• It has an official gaming license
• It is backed by a wealth of experience having operated since 2008
• It is US friendly
• It provides high quality games supplied by RTG software
• It provides a range of games (slots, table games, video pokers, and specialty games), thereby catering to different gaming preferences
• Supports Practice mode, allowing players free gaming
• Mobile gaming is supported
• Jackpot games are provided, allowing players to play for the big wins
• Offers a very attractive welcome package that includes deposit bonuses up to $10,000
• Offers a host of sumptuous reload bonuses, special bonuses (like cashback bonuses), and a fine loyalty program
• Offers banking system that allow conveniently funding a casino account and requesting payment
• Customer support is available round the clock, via email and Live Chat

Cons

• Its operator (the Ace Revenue Group) has ties to the roguish Virtual Casino Group
• It is a relatively small online casino with just over 220 games
• Does not have Live Dealer games
• Bonuses are sticky; bonus amount is removed from withdrawal amount before payment
• Deposit and withdrawal options are relatively limited
• Minimum deposit limit is a tad high ($30, $50); you’ll need a good budget to afford depositing
• Minimum withdrawal limit is high ($100); you’ll need a 3-figure balance before you can withdraw
• Maximum withdrawal limit is low ($2,500 per week); it’ll take several withdrawal transactions to completely withdraw a big balance
• There are many complaints relating to payments